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BACO Mobile App-case study

Case Study

Beaumont Accountable Care Organization


Enqbator partners with Beaumont Accountable Care Organization to create new mobile app for its members

  • Project
  • Beaumont ACO App.
  • Technologies
  • Mobile Application Development
  • Content Management Delivery
  • Site/Database Architecture
  • Expertise
  • Website Design UI/UX
  • Hosting
  • Custom Development

The Goal

  1. Create a mobile app to deliver portal access to al members
  2. Take advantage of existing content management features
  3. Create a new, highly-secure login process
  4. Utilize biometrics and other secure methods
  5. Develop a branded, professional design

The Background

The Beaumont Accountable Care Organization (ACO) is a physician and health system partnership, working to provide services for Beaumont Health, Michigan’s largest health care system, with eight hospitals and nearly 5,000 physicians. Beaumont ACO helps maximize clinical value, contracts, and incentive opportunities for its members with the goal of making all aspects of patient care better and more efficient. Accountable Care Organizations are not specific to Beaumont. ACOs were encouraged by the ACA (Affordable Care Act) to bring a “coordinated care” approach, helping physicians and health systems come together to provide savings and better care to all patients.

The Challenge

Hundreds of the Beaumont ACO’s physicians and managers accessed documents through the portal at beaumont-aco.org. Documents are uploaded and stored on the organization’s website which utilizes the Sitefinity content management platform. The portal is only accessed using a membership-based login. Doctors are only able to see documents that they are allowed to see based on what group they belong to. There is also an LMS (Learning Management System) where physicians can take courses and receive credit.

The goal of this project was to create a mobile application, made for both Android or IOS devices, that took advantage of the existing portal functionality in Sitefinity. Beaumont ACO needed a simple, cost effective mobile-based solution that gave its members faster and much easier access to these documents. In addition to accessing documents and gaining access to important announcements or information, security was a crucial factor. The team wanted to have a much more secure biometrics login process for the app. Overall design and usability was also important, with an improved and attractive user experience.

The Solution

After some great discussions and discovery sessions with the Beaumont ACO team, the solution started falling into place. A brand-new mobile app was created and developed for both major platforms – Android and Apple’s IOS. New mobile-only templates were created for all the existing documents and pages that were managed via Sitefinity. The new app design involved wrapping these new templates so that the mobile experience was completely comfortable for the users.

With a streamlined front end, it is also important to make sure that the process of managing the content remains easy and user-friendly. With this in mind, the solution developed allowed for all content documents to be pulled directly from the website database, and then delivered to the mobile app. That way, the ACO admins did not have to change their existing editing processes and could avoid having to reupload the same content twice.

For added security and easier login, a new biometrics-based login process was created from scratch for the new native app, pulling all the needed information directly from the very versatile Sitefinity content management system. Biometrics – using physical characteristics, such as facial or fingerprint recognition – add a major layer of security and peace of mind to an already safe and secure system.

 

The Result

 

All this great collaboration and hard work resulted in the administrators at Beaumont ACO being able to deliver a much better web and mobile experience for its members. Duplication of work was avoided as existing documents were made available in an easy-to-use mobile application. And it was all created using the most up-to-date secure way with the new biometric sign-in process. This will not only result in a more efficient way to manage and deliver content and important information, but it will also help the physicians and all ACO membership users become more involved with the ACO management team. And, with these new enhancements, delivering announcements and more personalized messages could also become a major part of the new process - allowing even more collaboration between administrators and physicians and the ability to send more targeted action items and content to specific ACO members.

 

new-baco-case-study

Measurable Impact

The solution put in place for Beaumont's Accountable Care Organization produced measurable results, bringing instant success for project leaders and ACO members.

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Number of ACO users with access to the new portal and mobile app

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Increase in users accessing the new system

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Results uptime after reindexing process upgrades

Testimonials

What clients are saying.

Organization's logo
"I have enjoyed working in partnership with Enqbator. They have a very knowledgeable staff and consistently deliver top-notch service and professional web-based applications."
David VignaITSB, Third Circuit Court, Michigan
Organization's logo
"
We so enjoy working with the team at Enqbator on website development and other digital projects. Sujal has built a responsive, flexible, and creative group that works seamlessly as an extension of our team. We recommend Enqbator with enthusiasm and without reservation!
"
megan yore
Megan YoreFormer Chief Communications Officer & Director of Marketing, Corewell Health (formerly Spectrum Health Lakeland)
gSight
"...We are so grateful for our partnership with the Enqbator team! They delivered an exceptional website experience survey and online Dashboard..."
Rob Klein
Rob KleinPartner, gSight
Organization's logo
"...The process was painless. Everyone loves the directory, and the journey to get there was so well organized that it barely impacted our workload..."
victoria hughes-reyes
Victoria HughesFormer Manager, Web Services and Operations, Children's National
Organization's logo
"I've worked with Enqbator since 2018. They've helped organize, create, and update our half a dozen websites, including our Intranet. They are professional, organized, and talented. They are easy to work with, respond quickly to our needs, and are willing to go the extra mile to succeed. I would recommend any organization to call Enqbator."
John MayernikProject Manager / Supervisor / Scrum Master, Corewell Health
Organization's logo
"As a strategist and consultant, I've worked with many vendors over the years. Enqbator is simply the best. From account management to the brilliant work by the owner, Sujal, they provide beyond 5-star web and marketing services. Innovative and forward thinking, they are ready and most willing to partner with us to implement new initiatives. Our work has won numerous national and state awards, so I'm so happy to partner with them on any projects. I highly recommend Enqbator and their experts who provide a range of services."
donna hill
Donna HillSr. Strategic Marketing Manager, University of Arkansas for Medical Sciences (UAMS)
Organization's logo
"I have worked with Enqbator for the past two years and their expertise is paramount for our web projects. They work very well within a collaborative environment and we look forward to continuing our partnership!"
Danielle Soave
Danielle SoaveVP of Digital Marketing, Mortgage Center
Organization's logo
"Enqbator was awarded a contract on a project that was behind schedule at the time. Enqbator exceeded my expectations. They were effective in communicating clearly to multiple stakeholders and they weren't afraid to operate outside of their box to help the overall project be successful."
eric_badgley_headshot
Erik BadgleyE-File Project Manager, Michigan Supreme Court
Organization's logo
"Enqbator was always very flexible and very quick to be able to make changes, based on the fluidity of what we were trying to do."
michael navin
Michael NavinDirector of Docket Management, 36th District Court
Organization's logo
"From Day 1, The Enqbator team seamlessly integrated themselves as an extension of our team. They proactively solve issues, they take the time to understand our long-term plans and their expertise is beyond debate."
Author's photo
Matt MajeskiManaging Director & Chief Marketing/Digital Officer, The Henry Ford, The Henry Ford
Organization's logo
"We have had two corporate members renew based on this digital solution, which is great considering we just launched it today! Thank you! You have made this part of my job 1000% easier!"
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Monique ReisterAccount Executive, Corporate Relations, The Henry Ford
Organization's logo
"Not only does it come with a modern look, but new functionality that makes navigating the website much easier."
stacy bogard
Stacy BogardAssistant Director of Communications and Public Relations, Michigan Association of School Boards (MASB)
Arvon CIN
"Now, when medical directors are going to an office they no longer have to worry about bringing documents, they just log in. It has helped physicians immensely to view all of their reports directly from a mobile app instead of relying on an outdated system."
steve_maney_beaumont-aco_linkedin-100x100
Steven ManeyDirector, Clinical Analytics and Decision Support, Arvon CIN (formerly Beaumont ACO)
Organization's logo
"Enqbator developed a visually appealing interactive website tailored to our needs. Our digital footprint has been greatly enhanced to benefit families and physicians, and we are delighted with their meticulousness and customer engagement."
melissa thompson
Melissa ThompsonDirector and Clinical Administrator, Wayne Pediatrics
Organization's logo
"Our experience with Enqbator so far has been nothing short of exemplary. Their team has gone above and beyond to ensure our website is not only visually appealing but also easy to navigate, mobile-friendly, and ADA compliant."
Author's photo
Lori HallExecutive Director of College Relations and Marketing, Clackamas Community College
Organization's logo
"...Enqbator has been a great partner, they are always eager to tackle new projects and approach them with technical expertise..."
Matt ElliotHead of Creative & Digital Experience - Creative Director, The Henry Ford
Organization's logo
"...Enqbator is flexible and fast paced. Without a partner who worked in a similar manner, we wouldn't have been able to complete our project as quickly as we did..."
megan yore
Megan YoreChief Communications Officer & Director of Marketing, Corewell Health (formerly Spectrum Health Lakeland)
Organization's logo
"

You helped complete an important project for the organization. The Find a Location and Find a Doctor apps will help thousands of people immediately. Your team is great to work with. See you in our next meeting for another great adventure.

"
Project Manager, Corewell Health
Organization's logo
"...The Enqbator team is always knowledgeable, helpful, and available during all aspects of the project..."
jamal aljami
Jamal AljahmiChief Information Officer, 36th District Court
Organization's logo
"...Their expertise in partnering with our organization has led to innovative and best-in-class solutions to meet UAMS' business..."
donna hill
Donna HillSr. Strategic Marketing Manager, University of Arkansas for Medical Sciences (UAMS)
Organization's logo
"Their attention to detail and ability to quickly ascertain our needs was second to none!... Many thanks to the Enqbator team!"
toni klein
Toni KleinCo-Founder & Chief Marketing Officer, Klein and Partners
Organization's logo
"
..They are always cheerful, positive, open, organized, supportive, and responsive...
"
matthew shine
Matthew ShineSenior Digital Marketing Developer & Creative Strategist, Corewell Health (formerly Spectrum Health Lakeland)
Detroit Medical Center logo
"You were fantastic to do what you did!"
HamidProject Manager, ISD, Rehabilitation Institute of Michigan
Organization's logo
"I've known the Enqbator team for nearly a decade now and I can't say enough good things about the work they have done to help us build our company websites."
kathy-divis
Kathy DivisPresident, Greystone.net
Organization's logo
"Great experience with Enqbator. Work with them on many web projects and nothing but exceptional service."
bob stratton
Bob StrattonLead IT Project Manager, Corewell Health (formerly Beaumont Health)
Washtenaw County
"Very conscientious and focused on the project. Always available to help assist with troubleshooting."
megan ivy
Megan IvyDeputy Trial Court Administrator, Washtenaw Trial Court, Michigan
Organization's logo
"We experienced outstanding commitment from the Enqbator team throughout multiple complex IT projects. They have gone above and beyond in order to identify and troubleshoot issues from project initiation all the way into post-production."
joe quille
Joe QuilleDirector, Guidehouse
Organization's logo
"I highly recommend Enqbator for developing first-class technical solutions. Their vast experience and sincere desire to meet and exceed the needs of the customer is most impressive and evident. They have always been very courteous and responsive."
Dianne GrossBusiness Analyst, ITSB, Third Circuit Court, Michigan
Organization's logo
"Enqbator is a top notch web development partner. They have a "can-do" attitude and excel at finding solutions to some of the most technical challenges. Their expertise of Sitefinity CMS and their excellent customer service make them a pleasure to work with."
lori manos
Lori ManosDirector, Web Marketing, Corewell Health
Organization's logo
"We are working with Enqbator on several projects. They have a very professional and skilled staff. I would highly recommend."
Pooja Budhraja
Pooja BudhrajaDirector of Information Technology, The Henry Ford
Organization's logo
"The Enqbator team has been a joy to work with on our web and mobile app projects. I would highly recommend their services and team. We look forward to continuing and growing our partnership."
filomena napolitano
Filomena NapolitanoHead of Digital Marketing Operations, The Henry Ford
Organization's logo
"I highly recommend Enqbator for any institution looking to revamp their website with an inclusive, innovative, and responsive approach."
Author's photo
Lori HallExecutive Director of College Relations and Marketing, Clackamas Community College
Organization's logo
"Enqbator demonstrates not only technical expertise but also a dedication to making sure the project reflects our community's needs."
Author's photo
Lori HallExecutive Director of College Relations and Marketing, Clackamas Community College
Organization's logo
"From start to finish, Enqbator has consistently exceeded all expectations."
Dr. G. Andrew JamesProfessor, Departments of Psychiatry and Neurology, University of Arkansas for Medical Sciences (UAMS)
Organization's logo
"From the beginning, our project lead sought to understand our needs and our science so that Enqbator could build the best product possible."
Dr. G. Andrew JamesProfessor, Departments of Psychiatry and Neurology, University of Arkansas for Medical Sciences (UAMS)
Arvon CIN
"Now, when medical directors are going to an office they no longer have to worry about bringing documents, they just log in. It has helped physicians immensely to view all of their reports directly from a mobile app instead of relying on an outdated system."
steve_maney_beaumont-aco_linkedin-100x100
Steven ManeyDirector, Clinical Analytics and Decision Support, Arvon CIN (formerly Beaumont ACO)

Working together for a better mobile experience.

Enqbator works hard on finding the right technical solution for each client's needs. Beaumont Health System and Beaumont ACO are well respected in the healthcare industry and the solutions implemented needed to reflect their brand and needs.

Mobile App Development

Specific mobile apps for both Android and IOS, complete with unique mobile templates.

Biometrics Security

Highly secure biometrics security features designed to secure all content and personal data and to increase user confidence.

Sitefinity Content Management

The heart of it all. Sitefinity is used as a central location for all content and security data. Sitefinity delivers content to both browser designs and users, but also to mobile app users.

Efficient, UX-based Design

The user experience is the most crucial element in everything created. Enqbator designers created mobile-specific templates that presented content and all functionality in an efficient and esthetically pleasing way.

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