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Case Study

Mortgage Center

A new portal to financial freedom: Enqbator connects major lender Mortgage Center with credit unions across the country

  • Technologies
  • Custom Integrations
  • Functionally designed portal solutions
  • Site Analysis
  • Industry
  • Financial
  • Expertise
  • Website Design UI/UX
  • API Integrations Expertise
  • Portal Solutions

The Goal

  1. Create a solution to all loan information can be easily viewed
  2. Develop a custom portal to enable all users to access content and data
  3. Find a solution to integrate all external data into the existing system
  4. Improve work efficiency
  5. Build a statistical dashboard to quickly access important data

The Background

Mortgage Center has been working with credit union members and mortgage borrowers since 1990. Mortgage Center achieves their success by working hard to realize their vision, to work together to grow the credit union community. They have always been at the forefront of the mortgage world, by selectively developing partnerships at every level and every step of the mortgage process – from credit unions, members, vendors and more. Mortgage Center partners with credit unions across the United States. Since these credit union partners do not have their own mortgage departments, members interested in a mortgage are referred to Mortgage Center. However, the credit union partners needed a better way to stay on top of important mortgage-related referral data. A new Mortgage Center Partner – Enqbator – was honored to have been given the challenging task of creating just such a portal. Credit union partners would now be able to see all the data they would need, including how many referrals received loans, how many members were making payments or were delinquent and other valuable information.

The Challenge

Mortgage Center needed to solve the challenges that faced their important credit union partners. These organizations provided referral information to Mortgage Center, including profiles, leads and vital pre-approval data. This data is housed in separate applications such as “Salesforce.” Once an application process begins and until it is closed, this data is stored in the Loan Originating System (LOS). Mortgage Center and its Credit Union partners needed a better way to get more information on their members’ loan status. Vital statistical data was needed on all outstanding loan activity. Existing methods involved a large amount of manual work and required interactions with multiple systems.

All reporting and data were housed in a file and folder structured system. Mortgage Center looked to the Enqbator team to design, develop and implement an easier, more user-friendly portal-based interface and process where credit union partners could find all the relevant information needed. Not only was this project intense and involved technically, but the final major challenge also revolved around time. A very tight timeline was needed to complete the entire project. The sooner the system was in place, the sooner the credit union partners could solve these major challenges for their members.

The Solution

After an extensive discovery and requirements gathering process, the Enqbator team went to work. Creative thinking by Enqbator’s development team helped bring Mortgage Center’s vision to reality. Highly technical integrations work was developed, implemented, and tested, and the result was an enormous success.

Enqbator used multiple technical solutions and utilized many new and innovative methods to put in place a Portal solution that solved all of Mortgage Center’s challenges. Data was now pushed from different sources into the Mulesoft application, which in turn started writing data to the portal database.

Once the data was cleared of any duplicates (normalization process), important relationships were established. The Enqbator team performed multiple strategy sessions in order to design the data visualization process so that the data was all easy to understand and technically organized.

The team then worked with Mortgage Center to figure out the best way to design user-friendly graphs and display the data in the way Mortgage Center’s partners needed. Enqbator was able to pull in all relevant information and display it accurately and clearly in the charts within the portal.

Enqbator also worked with Mortgage Center, TOD (Traction on Demand) and Mulesoft, to complete all needed integrations, provide custom and thorough training, and most importantly, make sure the full project’s requirements were met within the given timeline. In the end, the Enqbator team was able to complete all the necessary work a week sooner than expected!

Development solutions and integrations work performed by Enqbator included additional important applications and technologies, such as Salesforce, MortgageFlex, Azure DB storage and hosting, and SFTP.

 

The Result

 

As a result of expert planning, design, and development work, along with the support and collaboration from Mortgage Center, the Enqbator team was able to test and launch the project a week sooner than planned. Mortgage Center was able to deliver a custom portal solution that made both the process at Mortgage Center and the workload of Mortgage Center’s credit union partners, much more efficient and cost effective.

 

sample-interface

Measurable Impact

Mortgage Center's vision for this project became reality, with success showing in many impactful ways, not only for the project team, but the new portal users.

  Users

Hundreds of new users within the first few weeks.

  Engagement

Increased interactivity, more subscriptions, and more pageviews.

  Communication

Streamlined communication, information sharing, and vital yet easy to read statistical data.

Working together, bridging technical gaps, and finding solutions.

This project was brought to life using technologies designed to deliver optimal performance and user experience while adhering to specific requirements.

Portal from Scratch

From the ground up, helping deliver a custom, tailored solution.

MortageFlex Integration

Collaborative effort to integrate important Credit Union information.

Azure Hosting Solutions

Trusted and secure hosting designed and engineered for each unique solution.

Azure DB

Seamless delivery of all necessary content to multiple end points with safe, reliable DB storage.

Testimonials

What clients are saying.

Organization's logo
"I have enjoyed working in partnership with Enqbator. They have a very knowledgeable staff and consistently deliver top-notch service and professional web-based applications."
David VignaITSB, Third Circuit Court, Michigan
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"
We so enjoy working with the team at Enqbator on website development and other digital projects. Sujal has built a responsive, flexible, and creative group that works seamlessly as an extension of our team. We recommend Enqbator with enthusiasm and without reservation!
"
megan yore
Megan YoreFormer Chief Communications Officer & Director of Marketing, Corewell Health (formerly Spectrum Health Lakeland)
gSight
"...We are so grateful for our partnership with the Enqbator team! They delivered an exceptional website experience survey and online Dashboard..."
Rob Klein
Rob KleinPartner, gSight
Organization's logo
"...The process was painless. Everyone loves the directory, and the journey to get there was so well organized that it barely impacted our workload..."
victoria hughes-reyes
Victoria HughesFormer Manager, Web Services and Operations, Children's National
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"I've worked with Enqbator since 2018. They've helped organize, create, and update our half a dozen websites, including our Intranet. They are professional, organized, and talented. They are easy to work with, respond quickly to our needs, and are willing to go the extra mile to succeed. I would recommend any organization to call Enqbator."
John MayernikProject Manager / Supervisor / Scrum Master, Corewell Health
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"As a strategist and consultant, I've worked with many vendors over the years. Enqbator is simply the best. From account management to the brilliant work by the owner, Sujal, they provide beyond 5-star web and marketing services. Innovative and forward thinking, they are ready and most willing to partner with us to implement new initiatives. Our work has won numerous national and state awards, so I'm so happy to partner with them on any projects. I highly recommend Enqbator and their experts who provide a range of services."
donna hill
Donna HillSr. Strategic Marketing Manager, University of Arkansas for Medical Sciences (UAMS)
Organization's logo
"I have worked with Enqbator for the past two years and their expertise is paramount for our web projects. They work very well within a collaborative environment and we look forward to continuing our partnership!"
Danielle Soave
Danielle SoaveVP of Digital Marketing, Mortgage Center
Organization's logo
"Enqbator was awarded a contract on a project that was behind schedule at the time. Enqbator exceeded my expectations. They were effective in communicating clearly to multiple stakeholders and they weren't afraid to operate outside of their box to help the overall project be successful."
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Erik BadgleyE-File Project Manager, Michigan Supreme Court
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"Enqbator was always very flexible and very quick to be able to make changes, based on the fluidity of what we were trying to do."
michael navin
Michael NavinDirector of Docket Management, 36th District Court
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"From Day 1, The Enqbator team seamlessly integrated themselves as an extension of our team. They proactively solve issues, they take the time to understand our long-term plans and their expertise is beyond debate."
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Matt MajeskiManaging Director & Chief Marketing/Digital Officer, The Henry Ford, The Henry Ford
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"We have had two corporate members renew based on this digital solution, which is great considering we just launched it today! Thank you! You have made this part of my job 1000% easier!"
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Monique ReisterAccount Executive, Corporate Relations, The Henry Ford
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"Not only does it come with a modern look, but new functionality that makes navigating the website much easier."
stacy bogard
Stacy BogardAssistant Director of Communications and Public Relations, Michigan Association of School Boards (MASB)
Arvon CIN
"Now, when medical directors are going to an office they no longer have to worry about bringing documents, they just log in. It has helped physicians immensely to view all of their reports directly from a mobile app instead of relying on an outdated system."
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Steven ManeyDirector, Clinical Analytics and Decision Support, Arvon CIN (formerly Beaumont ACO)
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"Enqbator developed a visually appealing interactive website tailored to our needs. Our digital footprint has been greatly enhanced to benefit families and physicians, and we are delighted with their meticulousness and customer engagement."
melissa thompson
Melissa ThompsonDirector and Clinical Administrator, Wayne Pediatrics
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"Our experience with Enqbator so far has been nothing short of exemplary. Their team has gone above and beyond to ensure our website is not only visually appealing but also easy to navigate, mobile-friendly, and ADA compliant."
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Lori HallExecutive Director of College Relations and Marketing, Clackamas Community College
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"...Enqbator has been a great partner, they are always eager to tackle new projects and approach them with technical expertise..."
Matt ElliotHead of Creative & Digital Experience - Creative Director, The Henry Ford
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"...Enqbator is flexible and fast paced. Without a partner who worked in a similar manner, we wouldn't have been able to complete our project as quickly as we did..."
megan yore
Megan YoreChief Communications Officer & Director of Marketing, Corewell Health (formerly Spectrum Health Lakeland)
Organization's logo
"

You helped complete an important project for the organization. The Find a Location and Find a Doctor apps will help thousands of people immediately. Your team is great to work with. See you in our next meeting for another great adventure.

"
Project Manager, Corewell Health
Organization's logo
"...The Enqbator team is always knowledgeable, helpful, and available during all aspects of the project..."
jamal aljami
Jamal AljahmiChief Information Officer, 36th District Court
Organization's logo
"...Their expertise in partnering with our organization has led to innovative and best-in-class solutions to meet UAMS' business..."
donna hill
Donna HillSr. Strategic Marketing Manager, University of Arkansas for Medical Sciences (UAMS)
Organization's logo
"Their attention to detail and ability to quickly ascertain our needs was second to none!... Many thanks to the Enqbator team!"
toni klein
Toni KleinCo-Founder & Chief Marketing Officer, Klein and Partners
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"
..They are always cheerful, positive, open, organized, supportive, and responsive...
"
matthew shine
Matthew ShineSenior Digital Marketing Developer & Creative Strategist, Corewell Health (formerly Spectrum Health Lakeland)
Detroit Medical Center logo
"You were fantastic to do what you did!"
HamidProject Manager, ISD, Rehabilitation Institute of Michigan
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"I've known the Enqbator team for nearly a decade now and I can't say enough good things about the work they have done to help us build our company websites."
kathy-divis
Kathy DivisPresident, Greystone.net
Organization's logo
"Great experience with Enqbator. Work with them on many web projects and nothing but exceptional service."
bob stratton
Bob StrattonLead IT Project Manager, Corewell Health (formerly Beaumont Health)
Washtenaw County
"Very conscientious and focused on the project. Always available to help assist with troubleshooting."
megan ivy
Megan IvyDeputy Trial Court Administrator, Washtenaw Trial Court, Michigan
Organization's logo
"We experienced outstanding commitment from the Enqbator team throughout multiple complex IT projects. They have gone above and beyond in order to identify and troubleshoot issues from project initiation all the way into post-production."
joe quille
Joe QuilleDirector, Guidehouse
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"I highly recommend Enqbator for developing first-class technical solutions. Their vast experience and sincere desire to meet and exceed the needs of the customer is most impressive and evident. They have always been very courteous and responsive."
Dianne GrossBusiness Analyst, ITSB, Third Circuit Court, Michigan
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"Enqbator is a top notch web development partner. They have a "can-do" attitude and excel at finding solutions to some of the most technical challenges. Their expertise of Sitefinity CMS and their excellent customer service make them a pleasure to work with."
lori manos
Lori ManosDirector, Web Marketing, Corewell Health
Organization's logo
"We are working with Enqbator on several projects. They have a very professional and skilled staff. I would highly recommend."
Pooja Budhraja
Pooja BudhrajaDirector of Information Technology, The Henry Ford
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"The Enqbator team has been a joy to work with on our web and mobile app projects. I would highly recommend their services and team. We look forward to continuing and growing our partnership."
filomena napolitano
Filomena NapolitanoHead of Digital Marketing Operations, The Henry Ford
Organization's logo
"I highly recommend Enqbator for any institution looking to revamp their website with an inclusive, innovative, and responsive approach."
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Lori HallExecutive Director of College Relations and Marketing, Clackamas Community College
Organization's logo
"Enqbator demonstrates not only technical expertise but also a dedication to making sure the project reflects our community's needs."
Author's photo
Lori HallExecutive Director of College Relations and Marketing, Clackamas Community College
Organization's logo
"From start to finish, Enqbator has consistently exceeded all expectations."
Dr. G. Andrew JamesProfessor, Departments of Psychiatry and Neurology, University of Arkansas for Medical Sciences (UAMS)
Organization's logo
"From the beginning, our project lead sought to understand our needs and our science so that Enqbator could build the best product possible."
Dr. G. Andrew JamesProfessor, Departments of Psychiatry and Neurology, University of Arkansas for Medical Sciences (UAMS)
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