
Case Study
When people visit a court website, they usually arrive with a clear goal. They’re looking for a case, a form, a deadline, or a specific answer and they want it quickly. For the Third Judicial Circuit Court of Michigan (3rdcc), improving how people find information became the driving force behind its website redesign.
The goal wasn’t simply to refresh the look of 3rdcc.org. It was to rethink how a modern court website should work in an age where users expect search to be fast, intuitive, and accurate, more like a conversation than a scavenger hunt.
Like many large public‑sector websites, the 3rdcc site had grown over time. Content was accurate and comprehensive, but discovery was difficult:
This created friction for the public, attorneys, and even internal staff. The redesign team recognized early on that navigation alone wouldn’t solve this. Search needed to do more heavy lifting.
Instead of treating search as a utility tucked into the header, the redesign treated search as a primary user experience.
That meant rethinking how content was structured, tagged, and surfaced—so search could work with users instead of against them.
Key design decisions included:
This foundation made it possible to introduce AI powered search capabilities without compromising accuracy or governance.
AI search was not introduced as a novelty. It was explored as a practical solution to a real problem: helping people find the right court information faster and with more confidence.
1
Smarter Results, Not Just Faster Ones
AI‑enhanced search allows the site to move beyond exact keyword matching. Instead, it can understand intent so someone searching for “traffic ticket payment” doesn’t need to know the exact page title to get where they need to go.
2
Better Content Understanding
AI‑driven tagging and classification help the system understand how content relates across the site. That means fewer dead‑ends and more relevant results, even when users phrase things differently.
3
Preparing for Conversational Search
The redesign also laid groundwork for future AI‑assisted search experiences, including natural‑language queries and AI assistants that respond using approved court content only. For a judicial website, this distinction matters. Accuracy and trust are non‑negotiable.
While AI search was a major focus, the redesign remained grounded in human needs.
Navigation, layout, and page structure were redesigned to:
This balance strong UX paired with intelligent search is what makes the site effective. AI supports the experience, but it never gets in the way.
The redesigned 3rdCC website is more than a visual update. It’s a shift in how court information is delivered online.
The impact includes:
Just as importantly, the site is now positioned to adopt new AI search capabilities responsibly, without major rework.
The 3rdCC redesign offers a clear lesson for courts, municipalities, and large organizations: AI search works best when it’s built into the foundation, not bolted on later.
By starting with structure, clarity, and governance, organizations can use AI to make websites easier to use—without sacrificing trust.
Next Steps
If you’re exploring AI search for websites, especially in regulated or public‑facing environments, the 3rdcc project shows what’s possible when user needs, content strategy, and AI capabilities are aligned from day one.
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